Frequently Asked Questions
Can I move the handle to different locations?
Yes! One of the biggest advantages of the Effortless Suction Safety Handle is its portability. Simply release the locking levers, reposition it wherever you need extra support, and lock it back into place. It's perfect for use in the shower, beside the bath, near the toilet, on stairs, or even when travelling.
Who is this safety handle suitable for?
The Effortless Suction Safety Handle is ideal for anyone wanting extra stability around the home, including older adults, people recovering from surgery or injury, pregnant women, and anyone who would benefit from additional balance support in areas such as the shower, bath, toilet, or stairs. It is designed to assist with balance and confidence during everyday movements.
How do I clean and maintain the safety handle?
Keeping your safety handle in top condition is simple. Wipe it regularly with a soft, damp cloth and mild soap if needed. Before reinstalling, ensure both the suction cups and the mounting surface are clean and dry to maintain a strong, secure hold. Avoid using harsh chemicals or abrasive cleaners, as they may affect the suction cups over time.
Where are you located?
Our head office is located in Melbourne.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
What if I still have questions?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at effortlesseverydayau@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.